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Get in touch with our support team. We're here to help you with any questions about our YouTube to MP3 converter service.

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Response Time

We typically respond within 24 hours

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Languages

English, Spanish, French, German

Quick Help

Common Issues & Solutions

Conversion Not Working

If your conversion fails, try:

  • Check if the YouTube URL is correct
  • Ensure the video is not private or restricted
  • Try a different browser or clear your cache
  • Check your internet connection
Download Issues

If download doesn't start:

  • Right-click on download link and "Save As"
  • Disable ad blockers temporarily
  • Allow pop-ups for our website
  • Try using a different browser
Audio Quality Issues

For better audio quality:

  • Select 320 kbps for highest quality
  • Original video quality affects output
  • Some older videos have limited quality
  • Try MP3 format for best compatibility
Mobile Issues

Mobile troubleshooting:

  • Use mobile browser instead of YouTube app
  • Enable "Desktop Site" mode if needed
  • Check available storage space
  • Allow downloads in browser settings